Frequently Asked Questions


  General issues

  Orders

  Warranty and Returns

  Shipping issues

  Terminology

 

General issues

Q: Is the item you advertise new?
A: All of our items are brand new and untouched .

Q: Do I have to pay sales tax?
A: At this time only shipments made to addresses within the state of NY must pay sales tax. All others are exempt. Remember, "we don't charge tax, we collect it" lol

Q: How safe is the information I share with you?
A: Our secure servers protect your information using Firewalls and the most advanced technologies. Whenever sensitive information is being transferred between your browser and our servers, we use SSL (Secure Sockets Layer) the highest 256-bit encryption to make sure all your personal information is safe from unauthorized use. When SSL is used, most browsers will show a lock icon in the bottom of the status bar. For more information, please click on the THAWTE logo (on the left side of all our pages) to verify our membership, and our commitment to your security.
  

Orders

Q: How do I monitor the process of my order?
A: After placing an order and confirming all its contexts, you will be able to monitor the status of your order by going to 'My Account' link located at the top of ctinyc.com home page. Additionally, you will get an email confirming each step of the process, including one when shipped with a link to the tracking number.

Q: What does it mean when my order says: pending, shipped, cancelled?
A: Pending means that you have placed the order and it is now in the processing stage. In this stage we make sure that the item/s you chose are ready to ship, that your method of payment has all the information necessary, that the method of shipping is compatible with the item/s we ship and finally we process your payment.
Shipped means that your order has shipped. At this stage you should have gotten an email with a list of items that shipped and a link to the package tracking number.
Cancelled means the order has been cancelled by a request from the customer or by ctinyc.com. For more details you may email our sales department.

Q: What happens if you don't have my item available to ship?
A: In a case where an order has been placed and there is no availability for the item/s, a sales representative will contact you by email or by phone to inform of the delay and give an approximate date of shipping. The representative may also suggest an alternate product for the ordered one. If only part of an order is not available to ship, the available products will be processed and shipped and the others will be back-ordered and shipped as soon as new inventory reaches our warehouse.

Q: How do I know if ctinyc.com has received my order?
A: As soon as you completed the order process and confirmed its context, you will receive an email of confirmation. Then, within the one business day (excluding Holidays and weekends), and after our sales department had a chance to verify all the information supplied, you will receive an email with payment instructions if necessary. There after we will notify you by email every step of the way.

Q: How long do you keep my order status history?
A: Your order status history will be available for 6 months from the day we ship your order.

Q: Which payment methods do you accept?
A: ctinyc.com currently accepts Visa, MasterCard, Discover and AMEX via "PayPal Secure Checkout". We also accept payments by PayPal, U.S. Postal Money Order, Thomas Cook, Money Orders, Amex Moneygram, Cashier's Checks, Bank Wire Transfers and Western Union.

Q: How can I place an order?
A: Best, fastest and most efficient way is to go directly to our web site and join, (not required) Choose your unit/s, Add to Shopping Cart & Checkout.

Q: Can I order by phone?
A: We can confirm Make, Model, Memory, Color & Price by Phone, Fax, eMail. We can send an Invoice for payment by Bank Transfer, BUT we can not accept phone orders or payment over the phone, sorry. We at www.ctinyc.com are Office, Showroom & Internet company which has invested in the latest and most hi-tech resources to make your on-line order processing as easy and as friendly as possible.

In order to keep our sales prices as deeply discounted as they are, we only accept on-line orders. Should you encounter difficulties, you may call or email us, and one of our sales representatives will be very happy to walk you thru.

Q: Can I pay by phone?
A: At this time we only accept payments on-line.

Q: I am in your area; can I pick up my order at your place?
A: ctinyc.com is open to the public. Call 1st to confirm stock, make, model, memory, color & more.

Q: How do I pay with paypal?
A:  Option #1 Checkout with "PayPal" or Option #2 Once your order is placed, you may select PayPal as your payment option. After we will review your order, we will email you a payment request. Please only make your payment through that link.

Q: Can you ship an order to my work place or to another address?
A: If you pay by Money Order, Cashier's Check, Bank Wire transfer or Western Union, we will ship to any destination. If paying by credit card, you should have your work address listed as an alternate shipping address with your issuing bank. This is done for security reasons to prevent any fraudulent charges on your card. Orders that are paid via PayPal will only be shipped to the confirmed address that is listed with PayPal.

Q: Can I send an order to someone as a gift and make sure that the price does not show on the packing slip?
A: Yes, you can. You must make a remark with the order of this fact so special packing slip can be inserted.

Q: Can I add or delete items from my order if I change my mind?
A: Yes you can. If you want to change your order, please let us know as soon as possible by email. We will check the status of your order and attempt to make the necessary changes. If your order has already shipped, we will not be able to make any changes and return/exchange policy will go into effect.

Q: What do I do if I want to cancel my order?
A: Contact us right away by email with the request. Orders that have been shipped cannot be cancelled and return for refund policy will take effect.

Q: What happens if there are issues with my order?
A: If there are any issues with your order, you will be contacted by a customer care representative via email or phone call.

Q: I noticed that the price of merchandise that I bought yesterday, went down today, am I getting ripped off?
A: No, you are definitely NOT!! Our advertised selling price is always the same for everyone. Prices fluctuate based on our purchase price.

Q: What is your delivery policy?
A: ctinyc.com will attempt to deliver your package anywhere. We cannot determine exact delivery time. For more specific delivery details, please refer to your tracking number.
  

Warranty and Returns

Q: Do I have to pay for shipping if I return the item?
A: Yes, shipping is your responsibility when returning an item. Canadian buyers must ship packages back to us using Canada Postal Service only. In addition, when exchanging an item, the return shipping must be prepaid by the customer.

Q: Why do I need a return authorization number (RA#)?
A: An RA# enables you and us to track the process of your return. Our receiving department will not accept any packages without an RA# noted on it.

Q: Is there a limit to how many friends I can invite?
A: No, you can invite as many friends as you like, but please send emails only to people who you know would be interested in getting them. has a firm policy against the practice of sending unsolicited commercial emails, also known as "spam". Spam will not be tolerated, no exceptions! Any complaints of spam about any inviter may have his/her account and/or Invite-A-Friend cash credits cancelled immediately.

Q: Are there any fees to join the program and invite friends?
A: No, it is absolutely free!

Q: How can I check on my current Invite-A-Friend cash credit?
A: Just login to 'My Account' and use the Invite-A-Friend link. There you will be able to review the statement of your Invite-A-Friend cash credit.
Additionally, we will email you any new updates as soon as they occur.

Q: What are the minimum requirements necessary to use the Invite-A-Friend cash credit that have been accumulated for me?
A: You need to have made at least one prior purchase at , for the minimum amount of $100, before you can start using the Invite-A-Friend cash credit. Until such time, the Invite-A-Friend cash credit will be accumulated in your account.

Q: Ok, I invited many of my friends and family and some of them have already made purchases. When can I start using my Invite-A-Friend cash credit?
A: Your Invite-A-Friend cash credit from each purchase will be available for usage 21 days after it has shipped. Until then you can see it as a pending Invite-A-Friend cash credit in the 'My Account' page.

Q: I have some Invite-A-Friend cash credit I wish to use, so I have added some items to the shopping cart and checked-out, what do I need to do to use it?
A: You need do nothing, it is fully automated. Go through the check-out process as usual, and once your order has been verified by a sales rep, your Invite-A-Friend cash credit will be applied to your order.

Q: I have some Invite-A-Friend cash credit, can I get it as cash or credit to my Credit Card?
A: No. Invite-A-Friend cash credit cannot be used to receive cash or credit in any other way, except as credit against purchases from .

Q: How does the Invite-A-Friend cash credit I earn get calculated?
A: Invite-A-Friend cash credit will be given to the inviter as a percentage (minimum of 5%) from any type of merchandise purchased by the invitee, excluding shipping costs and sales tax. will on occasion, offer limited time promotions to its members, where higher percentages will be offered. However, no less than the minimum of 5% will be awarded at any time. Promotions will be announced to all via email, and calculated automatically.

Q: I have a discount coupon from . Can I use it in addition to my Invite-A-Friend cash credit in the same order?
A: No. You can choose between either a discount coupon or Invite-A-Friend cash credit per order, but cannot combine the two in the same purchase.
  

Shipping issues

Q: What is the best way to ship?
A: Most packages shipped within the lower continental 48 States, we recommend FedEx Shipping Services. Please note that we also ship to PO Boxes, APO, FPO and other military addresses using the USPS service. Also we do not offer 3rd party billing or freight collect services.

Q: How much does it cost to ship?
A: We try to make it as simple as possible. You get FREE shipping on all orders, when choosing UPS Ground.

Q: Do I save on shipping if I buy more than one item?
A: Absolutely! Shipping is automatically combined on multiple purchases paid for at the same time. Note when paying with credit card or PayPal, we can only accept one payment per shipment.

Q: What type of service do I get with 'Free Shipping' promotion?
A: ctinyc.com is offering free shipping. When you purchase any item, we will ship it FREE of charge (including insurance) to any destination in the 48 States of the continental USA via any of our choice of delivery companies. Note: actual shipping costs will be deducted from any item that will be returned for refund. Free shipping with UPS ground only.

Q: Is a signature required for my delivery?
A: All orders over $250 will require a signature for delivery.
  

Terminology

Q: What does 'Open Box' mean?
A: Any item which was opened for inspection, or testing purposes but never actually owned by anyone, can be considered 'open box'. The unit will most likely have been operated at one point, and then repackaged as new in its original box.

Q: What does 'Temporarily Out' mean?
A: Item is not currently available and is on order.

Q: What does 'New Arrival' mean?
A: Item that just became available within the past 60 days.

Q: What does 'Coming Soon' mean?
A: ctinyc.com will show new models which still not released.

Q: What does 'On The Way' mean?
A: A newly released item that will become available for sale soon. You may opt to receive an automatic email notification once the product becomes available for sale.